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Terms and Conditions

  • THE MITHAIWALLAS.COM : It is an Ecommerce website, run and managed by Seema Goel, Mumbai, India, providing the online store and delivery service by virtue of having an arrangement with vendors in India to sell their products through Internet channel. The or Seema Goel does not manufacture any of the products displayed on the website.
  • In the whole of the website, the terms “The”, “The Mithaiwallas”, “” and “The Website” have been used interchangeably.
  • Customer : The person using the online store and delivery service.
  • Vendor/ Merchant : The manufacturer of the Product
  • Products / Goods : Products ordered by the customer.
  • Perishable Goods :  All sweets and namkeen products.
  • Non - Perishable Goods : All other products except perishable products.
  • Products : The products delivered to the recipient will be generally as per the description of the article and as per the picture chosen by the customer. The Actual product may vary in appearance from the picture and the accessories shown are not part of the product.

In using shopping services of, customers are deemed to have accepted the terms and conditions listed below. The reserves the right to add, delete, alter or modify these terms and conditions at any time. The Customer is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of The Mithaiwallas. By placing an order the customer is authorizing the website to pass on the order to the vendor and to make sure that the product is delivered to the given address. While rendering the service the website is acting only as an authorized representative of the customer and not as his agent or in any other capacity. The website shall be handling the material only as a service provider. Nothing contained herein shall create or be deemed to have created or construe a relationship between the parties such that The Mithaiwallas is regarded as a seller or purchaser of the Vendor / Merchant's products. All sales and purchases of the Vendor / Merchant's products pursuant to an order placed on The Mithaiwallas are transactions between the customer, placing an order for the same on The Mithaiwallas, and the Vendor / Merchant. The Mithaiwallas is an online store for the vendor / merchants to host and sell his merchandise and a facilitator of the sales contemplated herein.

Terms & Conditions:
  • All prices are in US $ for international customers and in INR for Indian customers and the products are delivered in the respective cities as selected by the customer.
  • The normal delivery time of the product ordered is between 9:00 am to 08:00 pm on all days except for Saturday, Sundays and holidays.
  • For the items delivered by the courier / speed post / registered post, their respective policies apply. The Mithaiwallas reserves the right to charge the order if by any chance the recipient rejects the order for any reason. In case of international deliveries the same shall be left at door (LDFT) in case the door is locked as per the local practice in the country.
  • The website will not be responsible for any loss or damage/delay, direct to the consignment or consequential, caused due to incorrect address, any act of God, such as accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of the website. No claim for loss / damage / delay will be entertained by the website in such events.
  • The website shall not be liable for any consequential or special damages or loss (including loss of income, profits, makers, reputation, use of contents or loss of any opportunity) or other indirect loss arising from the loss, damage, delay, mis-delivery or non-delivery of your consignment even if we had knowledge that such damages or loss might arise. The company shall not liable if your consignment or any part of it is lost, damaged, delayed or more delivered or not delivered at all as a result of ACT OF GOD, FORCE MAJEURE, which shall include war, accident, acts of public enemies, strikes, embargoes, perils of the air, local disputes, civil commotions, National or local disruption in air or ground transportation networks, mechanical problems to modes of transport or machinery or patent defects or inherent vice in the contents of the consignment.
  • The Mithaiwallas shall try its best for prompt delivery. The expected time of delivery for all domestic deliveries is 2-3 working days from the time it is shipped, depending on the location. The expected time of delivery for all International deliveries is 4-6 working days from the time it is shipped, depending on the location. Delayed/early delivery for whatever reason shall not entitle the customer for any damages or compensation.
  • For International deliveries, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic deliveries, orders are shipped through registered domestic courier companies and /or speed post only. Orders will be dispatched within 72 hours from the date of order and payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. No dispatches will be made on Saturday, Sunday or holidays. The Mithaiwallas is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 72 hours from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the shipping address indicated in the order placed by the customer. The Mithaiwallas is in no way responsible for any damage to the order while in transit to the buyer.
  • In spite of full caution taken at the time of delivery, The Mithaiwallas will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.
  • The product/services provided on this site are without warranties of any kind. The Mithaiwallas does not warrant that the products/services offered will be exactly similar, error free, or that the defects will be corrected.
  • If you are not satisfied with the quality, you need to inform us on email - within 24 hours of receipt with the supporting photographs as necessary. We will replace the product free of the product cost excluding shipment and packaging charges which will have to be paid by the customer.
  • Products shown are indicative only. The accessories shown are not a part of the product unless categorically mentioned. The actual arrangement of any gift products will vary due to variability of contents across different destinations.
  • The Mithaiwallas will deliver the same products displayed on its web pages and from the same sources indicated. In case on non availability, the same shall be communicated to the customer within 24 hours of placing the order and the customer shall be given an option to wait or the money will be refunded.
  • The Mithaiwallas reserves the right to change the perishable item to less perishable one if the former is expected to spoil before the day it reaches the recipient, without prior permission from the sender.
  • Price shown on the website is more than MRP price charged by the vendor or printed on the mithai or namkeen box. The MRP mentioned on mithai and namkeen box is for the in-person collection at the respective mithai shop of vendor. As a result of accepting these terms and conditions, customer agrees to pay as per the price mentioned on the website and / or invoice generated by No complaints in any court of law, will be entertained by after the order is placed as a result of price paid which is more than the MRP charged by the vendor.
  • The Mithaiwallas will not charge more than the prices mentioned on its web pages but in certain unavoidable circumstances it reserves the right to change the prices anytime, without any prior notice and charge the sender accordingly.
  • The Mithaiwallas reserves the right to dispatch the gift items separately, not as a single package, if certain items in the package are not acceptable by certain couriers.
  • The Mithaiwallas does not, in any way, claim ownership or right over the Trademarks, Brands and Company Names used at this site, which are owned by their respective vendor/merchant. References to these products and company trademarks are used solely for the purpose of identifying the products supplied at this site.
  • While The Mithaiwallas takes great effort to ensure prompt possible delivery of fresh products, The Mithaiwallas shall not be responsible for the degradation in the condition of perishable items due to late delivery.
  • While The Mithaiwallas ensures to deliver best quality products from known sources, it is not responsible if the quality of the product does not match the expectation of the recipient.
  • In the unlikely event of a dispute relating to the services of The Mithaiwallas, the dispute shall be subjected to the jurisdiction of Mumbai (India) courts only.
  • The customer is bound by the above terms and conditions once he/she places the order. The customer should read the above terms and place the order with only if they are acceptable by him/her.
  • The Mithaiwallas reserves the right to withhold delivery of any consignment booked by the Customer if proper acknowledgement, viz, signature, company seal, date and time of delivery is refused by the concerned consignee and the website will not be responsible for any consequence or loss due to such non-delivery. Unless otherwise specified all deliveries will be made only at the address mentioned on the consignment/consignment note. However the website reserves right to claim and receive the courier charges for the consignment in case of any change in address accepted by The Mithaiwallas.
  • The Customer will provide full address with pin code number and telephone number and an alternate address for all consignments booked for easy identification and prompt delivery. The website will not deliver any consignment with post-box address only. Further, the website will not provide any proof of delivery in respect of consignments to be delivered to Governmental / Semi-Governmental offices.
  • The Customer agrees to reimburse the website on demand any payment incurred by the website towards Octroi/ Entry Tax charges, Sales Tax, Airport / Railway station. Demurrage Charges or any Penalty related to any of the aforesaid or for Non Submission of Various Government Forms / Road Permits any Other Government Levies for any consignment booked by the Customer.
  • The Website holds the right to destroy all records of delivery and other connected documents after 90 days of booking.
  • The Website agrees to provide proof of deliveries to the Customer against the consignments booked and delivered; as a soft copy as provided by the logistics company and not the physical copy. However not providing of such proof will not be pre-condition for payment to the website by the Customer, in the interim should a requirement arise for a dispute/assurance of delivery, website would provide the necessary records in soft format as provided by logistics company.
  • All the terms & conditions printed overleaf of consignment note of the logistics partner are also binding on the Customer.
  • The customer undertakes and agrees with the website, that they shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising from the carriage, even though we may have been negligent or in default and if a claim or action is made, customer will indemnity us against the consequences of the claim or action and the cost and expenses we incur in defending it.
  • If the recipient of the order or the person who consumes and/or uses the contents of the order is different from the person who has ordered then it is the responsibility of the person who has placed an order to communicate all the terms and conditions that he / she has agreed at the time of placing the order and it is assumed the same have been communicated to the person using the product.
  • In case of any technical problem we can change the order or cancel the order.

The packing may be in multiples of 1 Kg . Order for Two items of 500 gms may be packed together to save on packaging weight. The packing will not be of 500 gms unless necessary