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Shipping Policy

  • For International deliveries, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic deliveries, orders are shipped through registered domestic courier companies and /or speed post only. Orders will be dispatched within 72 hours from the date of order and payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. No dispatches will be made on Saturday, Sunday or holidays. The Mithaiwallas is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 72 hours from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the shipping address indicated in the order placed by the customer. The Mithaiwallas is in no way responsible for any damage to the order while in transit to the buyer.
  • The shipping charges, as applicable, are payable by the customer which will be indicated when he checks out.
  • The Mithaiwallas shall try its best for prompt delivery. The expected time of delivery for all domestic deliveries is 2-3 working days from the time it is shipped, depending on the location. The expected time of delivery for all International deliveries is 4-6 working days from the time it is shipped, depending on the location. Delayed/early delivery for whatever reason shall not entitle the customer for any damages or compensation.
  • In spite of full caution taken at the time of delivery, The Mithaiwallas will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.
  • In case of international deliveries the same shall be left at door (LDFT) in case the door is locked in accordance with the local practices.
  • The Customer will provide full address with pin code number and telephone number and an alternate address for all consignments booked for easy identification and prompt delivery. The website will not deliver any consignment with post-box address only. Further, the website will not provide any proof of delivery in respect of consignments to be delivered to Governmental / Semi-Governmental offices.
  • The Mithaiwallas reserves the right to withhold delivery of any consignment booked by the Customer if proper acknowledgement, viz, signature, company seal, date and time of delivery is refused by the concerned consignee and the website will not be responsible for any consequence or loss due to such non-delivery. Unless otherwise specified all deliveries will be made only at the address mentioned on the consignment/consignment note. However, the website reserves right to claim and receive the courier charges for the consignment in case of any change in address accepted by The Mithaiwallas.
  • The Website agrees to provide proof of deliveries to the Customer against the consignments booked and delivered; as a soft copy as provided by the logistics company and not the physical copy. However not providing of such proof will not be pre-condition for payment to the website by the Customer, in the interim should a requirement arise for a dispute/assurance of delivery, website would provide the necessary records in soft format as provided by logistics company.
  • All the terms & conditions printed overleaf of consignment note of the logistics partner are also binding on the Customer.
  • Customers are also requested to read the terms & condition page.