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Frequently Asked Questions

What is The Mithaiwallas?

The Mithaiwallas is an online Mithai Portal which allows you to choose from a variety of mithai and namkeens of Ganesh Bhandar and get their mithai delivered at your doorstep or to your loved ones in just 3 - 7 days of placing the order. All the orders at The Mithaiwalls are sourced from Ganesh Bhandar in Mumbai who are known for their pure and quality products for the last 41 years and are delivered through trusted couriers to ensure that the order reaches in time at the desired address. The mithai and namkeens are meant not only for special occasions but also for everyday.

What is the guarantee of Quality?

Always fresh and pure with no preservatives, manufactured with use of modern machines in hygienic conditions at economical price is the hallmark of “Ganesh Bhandar”. All the products offered at The Mithaiwallas are quality products of Ganesh Bhandar which are manufactured under hygienic conditions without any preservatives. The processes are mechanized to reduce human intervention. The long history of continuous customer patronage for the past 41 years speaks about the tradition of quality and taste.

Why are some mithai prices expensive compared to the offline store?

We do agree that if you purely compare the mithai prices with that of an offline store, some items may be marked higher on the The Mithaiwallas. This is because the cost on the website involves the cost of special handling, special packaging and personalisation. Only for International orders. Not applicable in case of domestic orders. 

Which cities are covered in India?

The Mithaiwallas aim to deliver to almost all the main stations in India within 3 days to 6 days.

For International Deliveries, which countries are covered?

Initially, The Mithaiwallas aim to deliver to almost all the main stations of the following countries (within 4 days to 7 days):

  • Australia, New Zealand, Papua New Guinea
  • USA, Canada
  • UAE, Saudi Arabia, Bahrain, Kuwait, Qatar, Oman
  • Kenya, South Africa, Uganda
  • Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherland, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom

However, other places can be covered and confirmed on mail.

What if I want the delivery in a country other than the above mentioned countries?

You can send us an email on info@themithaiwallas.com and we shall revert back to you.

How are the Products delivered?

All the orders at The Mithaiwallas.com are specially packed so that the Mithai and namkeens are delivered fresh in the shortest possible time. We have tie ups with the best courier companies so that your product reaches in proper condition in time. There will not be any pick up or delivery on Saturday and Sunday in overseas market and on Sunday in Indian market.

How long does it take to deliver?

All orders will be dispatched within 72 hours so as to reach within 3-6 days or on the delivery date specified depending on the location. You can track your order’s status through our website. You can track your order’s status through your website.

What should be the minimum order size?

For the international market the minimum economical size is 5 kgs. The packing weight of 1 kg needs to be added for every 5 kg. One may have combination of various products in different weights (min 500 gms) to make minimum quantity of 5 kg. We can delivery smaller quantity but the high courier cost does not make it economical. For Indian Market minimum order size should be 2 kg.

How can I track my Orders?

You can check your order status by logging into your account on our website. You also receive an E-mail form the mithaiwallas.com once your order is successfully delivered.

Can I place Bulk Orders?

Yes we offer customised Delivery Solutions for customers who wish to place bulk order. You can raise a request by using the 'Contact Us' form or by emailing us at  support@themithaiwalls.com and we'll get back to you.

Why should I shop online?? 

Ganesh Bhandar has only one shop in India at Mumbai. Hence to get the product you need to order online.

Can I return an item if there is quality issue, and if so how??

Yes . You need to send your complain within 24 hrs of receipt with photo over mail. We shall replace the product free of product cost. You need to bear the courier charges.

Will I get any written confirmation for my order??

Yes. You will certainly receive an email confirmation immediately once you make the payment, which will give you complete information about the product details and the estimated delivery time.

Is the website prices inclusive of all taxes??

Yes.

Can we cancel the order once placed?

No the order once placed cannot be cancelled. However you may choose to change the delivery address or date if the product is not already dispatched to be delivered at any time within one month of placing the order. In case of change in delivery address the difference in courier charges, if any shall be payable by you. In select cases we may ask you to pay logistic management charges if necessary.

How do I make the payment?

The Payment has to be made alongwith the order through the secured payment gateway.

Is there special packing?

Yes. But there will be extra charges.